Shipping
SHIPPING SERVICES
If your order and payment arrive before 12:00 in each weekday excluding public holidays, and the items included in your order are in stock, your order will be shipped the same day. Orders and payments arriving after 12:00 will be shipped the next day.
All consignments are carefully and robustly packed in order to minimise any risk of damage during transit and large shipments are often palletised and lm-wrapped.
EXPRESS SHIPPING
Wherever you're located you can rely on us to provide rapid delivery through our carefully selected Express shipping partners.
PLEASE NOTE
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Deliveries can occasionally be delayed by severe weather conditions.
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In the event of any delivery failure our liability is limited to reimbursement of the delivery charge only.
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All prices shown are in EUR, excluding VAT and surcharges and are based on the base rate for up to 31kg. Pricing and delivery times are for guidance only. Errors and omissions excepted. Timed services are only available to limited destinations.
VAT
DUTCH SALES
VAT is chargeable on all sales within the Netherlands irrespective of the payment method and VAT status.
EU SALES
VAT is not charged on EU sales to Non-NL based EU customers who are registered for VAT and provide a valid VAT registration number at the point of sale. This can be done on-line during the checkout process or by sending your VAT registration number to our sales team at sales@vibesta.com or updating your customer profile online.
VAT numbers are validated through the VIES VAT number validation portal:
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SALES TO COUNTRIES OUTSIDE THE EU
Sales to non-EU customers where the delivery is outside the EU are exempt from VAT charges and will include a full commercial invoice to aid customs clearance on importation to the destination country.
Returns & Exchanges
OUR POLICY
We want you to be happy with your purchase from Vibesta, so please take a moment to read and understand our returns policy.
If you decide that you do not want an item purchased from us you can return it to us for a refund provided it is returned within 14 calendar days from delivery in new and unused condition, complete with all original and undamaged manufacturer packaging and documentation.
Any claim for missing items or transit damage must be notified to F&V within 24 hours of delivery as beyond that time we have no recourse with our carriers.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment method as used for the purchase. If payment was made by credit card, once we receive the returned item we will credit your account, however please allow 7-10 days for a credit to appear on your credit card statement (This is not because we are withholding your money but because credit card companies can be slow to acknowledge refunds).
Please read all RETURN CONDITIONS below because if all conditions are not met, we reserve the right to refuse the return of items or to charge a re-stocking fee of 25%:
RETURN CONDITIONS:
1. All returned or exchanged items must be unused and in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and all accessories. (Items with timers must show zero use. Items with shutter counters must show zero shutter releases).
2. Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
3. RMA numbers are valid for 7 calendar days.
4. Vibesta is not responsible for any consequential or incidental damage resulting from the sale or use of any goods purchased from us - Our liability is limited to the monetary value of the goods only.
NON-RETURNABLE ITEMS:
1. Shrink-wrapped, blister-packed or any items supplied in factory-sealed packaging.
2. All consumable items (e.g; batteries, tape stock, adhesive tapes, lamps (bulbs), blank media etc...) once unwrapped.
3. Computer Software and Hardware once unwrapped.
4. Special Order items.
5. Vibesta gift vouchers cannot be redeemed for cash.
RETURN / EXCHANGE PROCEDURE
1 In order to return an item you need to first obtain an RMA (Return Merchandise Authorisation) number. To request an RMA number on-line please use the following link.
2 Always place the original package into a suitable shipping carton.
3 Do not place stickers or shipping labels on the original manufacturer’s packaging, as this would render the item damaged and non-returnable.
4 The RMA number must be clearly written on the outer box. If you received an RMA label via e-mail print the label and tape it to the outside of the carton.
5 Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Pre-authorised returns should be sent to:
Vibesta B.V.
Steenovenweg 5,
5708HN Helmond
The Netherlands
RMA NUMBER MUST BE CLEARLY STATED ON PACKAGING
Payment and Pricing
PAYPAL & CREDIT CARDS THROUGH PAYPAL
The fast and easy way to pay. As soon as your payment has been verified your order will be forwarded to shipping.
BANK WIRE TRANSFER
You can conveniently pay by bank wire transfer in Euro to our bank account. Simply choose the 'payment by bank wire transfer' during checkout and you will be automatically e-mailed a pro-forma invoice and our bank details. Orders paid for by bank wire transfer are shipped immediately upon receipt and confirmation of irrevocably cleared funds in our account.
PAYMENT ON ACCOUNT
We offer 30 day account credit terms to government, corporate and business customers (Subject to status and credit check). Call us at +31 (0)492 472460 for an account application form.
By placing and paying your order, we are obligated to ship the goods. We will do so the same working day when we received your payment before noon, the next working day when we received your payment later. When you have placed and paid an order and we are not able to ship it within 30 days, you have the right to cancel your payment. Vibesta will always inform you about deliverytimes when goods are out of stock.
Privacy policy
COLLECTION AND USE OF PERSONAL INFORMATION
Personal information is data that can be used to identify or contact a single person.
You may be asked to provide your personal information anytime you are in contact with Vibesta or an Vibesta affiliated company. Vibesta and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
Here are some examples of the types of personal information Vibesta may collect and how we may use it.
WHAT PERSONAL INFORMATION WE COLLECT
When you create a Vibesta account, register your products, apply for commercial credit, purchase a product, download a software update, register for a class at a Vibesta Store, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
When you share your content with family and friends using Vibesta products, send gift certificates and products, or invite others to join you on Vibesta forums, Vibesta may collect the information you provide about those people such as name, mailing address, email address, and phone number.
HOW WE USE YOUR PERSONAL INFORMATION
The personal information we collect allows us to keep you posted on Vibesta’s latest product announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Vibesta, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Vibesta’s products, services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
COLLECTION AND USE OF NON-PPERSONAL INFORMATION
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as occupation, language, zip code, area code, unique serial number that we can better understand customer behaviour and improve our products, services, and advertising.
We may collect information regarding customer activities on our website, store services and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
DISCLOSURE TO THIRD PARTIES
At times Vibesta may make certain personal information available to strategic partners that work with Vibesta to provide products and services, or that help Vibesta market to customers.
SERVICE PROVIDERS
Vibesta shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Vibesta operates.
INTEGRITY AND RETENTION OF PERSONAL INFORMATION
Vibesta makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Our Companywide Commitment to Your Privacy.
To make sure your personal information is secure, we communicate our privacy and security guidelines to Vibesta employees and strictly enforce privacy safeguards within the company.
PRIVACY QUESTIONS
If you have any questions or concerns about Vibesta’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. You can always contact us by phone at the relevant Vibesta Support number for your country.
All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavour to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
Vibesta may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.